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Online complaints book

herePublic services to have online complaints book

 

Decree-Law no. 74/2017, from June 21 (http://www.ersar.pt/pt/site-legislacao/Paginas/defesa-do-consumidor.aspx) has been published, creating a new complaints system, via a new digital platform, allowing service users to electronically lodge complaints and submit requests for information. The standard physical format complaints book system will remain in operation.  


The complaints can be presented here